Privacy Policy
Priceback schedules sales in a merchant's Shopify store: it changes product prices at a chosen time and restores them when the sale ends. This policy explains what information the app collects to do that, how it is used, and how to have it removed. The app is built for merchants; it does not collect or store any information about a merchant's customers.
Information the app collects
When you install Priceback, Shopify grants it access to your store's products (the read_products and write_products permissions) and nothing else. The app stores:
| Information | Why |
|---|---|
| Your store's myshopify.com domain, store name, currency and timezone | To identify your store and show times and prices correctly |
| The access token and refresh token Shopify issues to the app for your store | To change and restore prices on your behalf, including while you are not logged in |
| Product and variant identifiers, titles, SKUs, prices and compare-at prices for the products you put on sale | To apply the sale and to restore the exact original prices afterwards |
| The sales you create: name, timing, discount, product selection, and the state of each variant | To run the sale and show you what happened |
| A history of price changes the app made, and of changes it noticed to variants while they were on sale | So you can see every change and so hand-edited prices are never overwritten |
| A notification email address and/or Slack webhook URL, only if you enter them in Settings | To tell you when a sale starts, ends, or needs attention |
The app also keeps ordinary server logs (request times, errors, and the store domain involved) for troubleshooting.
Information the app does not collect
No customer data of any kind: no customer names, email addresses, orders, addresses or payment information. The app never requests access to orders or customers, and it never sees your storefront visitors.
How information is used
Only to provide the service described above. We do not sell, rent or share your information for advertising, and we do not use it to build profiles. If you enable email or Slack notifications, the messages contain the sale name and its status; they never contain product prices beyond what you configured.
Third parties
- Shopify. All price changes are made through Shopify's Admin API. Shopify's own privacy policy applies to your use of Shopify.
- Email delivery. If you enter a notification email address, messages are sent through Mailgun, our transactional email provider, which processes the recipient address and message content for delivery only.
- Slack. If you enter a Slack webhook URL, notifications are posted to that URL, which you control.
No other third parties receive your information.
Where it is stored and how it is protected
Data is stored on servers operated by JLN Softworks. All traffic between your browser, Shopify and the app is encrypted with TLS. Access tokens are stored only on the application server, with access restricted to the service that runs the app.
Retention and deletion
- While the app is installed, your data is kept so your sale history remains available.
- When you uninstall the app, Shopify revokes the app's access immediately. Shopify then sends a deletion request 48 hours later, and the app permanently deletes your store's record, sales, price history, tokens and notification settings in response.
- Server logs are kept for up to 30 days.
You can also ask us to delete your data at any time by emailing support@jlnsoftworks.com.
Your rights
Depending on where you are, you may have the right to access, correct, export or delete the information we hold about your store. Email support@jlnsoftworks.com and we will respond within 30 days. The app answers Shopify's mandatory customers/data_request, customers/redact and shop/redact requests automatically; because it holds no customer data, the first two have nothing to return or delete.
Changes to this policy
If this policy changes, the effective date above is updated and the current version is always available at this address.
Contact
JLN Softworks
support@jlnsoftworks.com